Shipping policy
All orders are processed and prepared within 1 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. The processing time depends largely on the relevant company's circumstances, such as there being any items that are being back-ordered.
You will receive another notification when your order has been shipped out. Once the item is with the postal service, it takes anywhere between 1 to 5 business days for the parcel to arrive. Please note that there may be potential delays in shipping for various reasons, such as postal service problems that are outside of our control.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Local delivery
Local delivery is available for orders over $50 at a delivery price of $3.99. The option will be displayed for recipients within the eligible area of coverage (5km radius).
We will contact you via email with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at 864 Eglinton Avenue East, Toronto ON, M4G 2L1. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 6 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10:30 am to 6:00 pm on weekdays (Monday to Friday), and 12:30 pm to 4:30 pm on weekends (Saturday to Sunday). Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at ghealthfood@hotmail.com with your name and order number, and we will look into it for you.
